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Privacy Policy

Prime Track (“Prime Track”, “we”, “our”, or “us”) is a fleet telematics and vehicle tracking platform operated by Prime Group Technologies LLP, Saudi Arabia.

This Privacy Policy describes how we collect, use, process, store, disclose, and safeguard information when you access or use:

Prime Track serves vehicles across Saudi Arabia. By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Applicability & Scope

This Privacy Policy applies to all users of Prime Track, including:

  • Individual vehicle owners
  • Fleet operators
  • Commercial and logistics operators
  • Institutional and enterprise customers
  • Government and regulatory body vehicles
  • Non-regulatory compliant vehicles (e.g. private vehicles)

The nature and extent of data collected and shared may vary depending on:

  • Vehicle classification
  • Regulatory mandates
  • Customer-enabled features
  • Applicable central or state laws

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name
  • Mobile number
  • Email address
  • Organization / fleet name
  • User role (owner, administrator, operator, driver)
  • Login credentials (securely encrypted)

2.2 Vehicle & Device Information

To provide telematics services, we collect:

  • Vehicle registration number
  • Chassis number (where required by law)
  • GPS device ID / IMEI
  • SIM number (if applicable)
  • Device category (Regulatory compliant / Non-Regulatory compliant)
  • Vehicle type and operational category

2.3 Location & Telematics Data

Prime Track collects real-time and historical telematics data, including but not limited to:

  • Live GPS location
  • Route and trip history
  • Speed and distance travelled
  • Ignition on/off status
  • Stop duration and idle time
  • Alerts (overspeeding, geofence breach, panic alert, etc.)
  • Sensor data (fuel level, temperature, door status, panic button, etc., if supported)

Regulatory compliant vehicles:
Data may be collected, processed, and transmitted in accordance with applicable statutory and regulatory mandates.

Non-Regulatory compliant (private) vehicles:
Data is collected strictly for operational, analytical, safety, and customer-enabled purposes.

2.4 Technical & Usage Information

We automatically collect certain technical information such as:

  • IP address
  • Device identifiers
  • Operating system and app version
  • Browser type (web platform)
  • Log files, diagnostics, and crash reports
  • Feature usage metrics

3. Purpose of Data Processing

We collect and process information for the following purposes:

  • Real-time vehicle tracking and monitoring
  • Fleet analytics, reporting, and insights
  • Regulatory and statutory compliance (including Regulatory mandates where applicable)
  • Integration with government-mandated or authorized platforms
  • Alerting, notifications, and emergency response enablement
  • System security, fraud prevention, and misuse detection
  • Customer support, onboarding, and service communications
  • Continuous improvement of platform performance and reliability

4. Regulatory & Compliance Disclosures

4.1 Regulatory Compliance

For vehicles governed by regulatory mandates:

  • Data may be shared with relevant transport authorities, control centres, or government-authorized systems
  • Such sharing is mandatory, automated, and limited to legally required parameters
  • Prime Track acts as a technology facilitator and does not control regulatory data usage beyond mandated transmission

4.2 Government & Regulatory Authority Integrations

As required by applicable laws, Prime Track may integrate with:

  • State transport systems
  • Central government platforms
  • Emergency response and monitoring systems

These integrations are performed strictly in accordance with:

  • Applicable laws
  • Regulatory specifications
  • Government notifications or circulars

5. Data Sharing & Disclosure

We do not sell, rent, or trade personal or telematics data.

We may share information only in the following circumstances:

5.1 Legal & Regulatory Obligations

Where required by:

  • Law
  • Court order
  • Government or regulatory authority

5.2 Service Providers

With trusted third-party service providers assisting us with:

  • Cloud hosting and infrastructure
  • SMS, email, and notification delivery
  • Monitoring, logging, and analytics

All such providers are bound by contractual confidentiality and data protection obligations.

5.3 Business Transactions

In the event of a merger, acquisition, or restructuring, data may be transferred subject to applicable legal safeguards.

6. Data Retention

We retain data:

  • For as long as the user account remains active
  • As required to meet legal, regulatory, or audit obligations
  • For legitimate business and dispute-resolution purposes

Certain regulatory data may be retained even after account deactivation where mandated by law.

7. Data Security Measures

We implement reasonable and industry-standard security practices, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure authentication and access control
  • Role-based user permissions
  • Secure cloud environments
  • Continuous monitoring and logging

While we take robust measures to protect data, no system can guarantee absolute security.

8. User Rights & Choices

Users have the right to:

  • Access their personal information
  • Update or correct inaccurate data
  • Request account deactivation (subject to regulatory retention)
  • Withdraw optional permissions where applicable

Requests may be submitted to: info@primegrps.com

9. Location Permissions (Mobile App Disclosure)

The Prime Track mobile application may request:

  • Foreground location access - for live tracking
  • Background location access - for uninterrupted tracking, alerts, and compliance

Background location access is a core functional requirement of fleet telematics and is not used for advertising or profiling.

10. Children's Privacy

Prime Track is designed for operational and commercial use.

We do not knowingly collect personal data from individuals under 18 years of age.

11. Cookies & Web Technologies

The Prime Track website may use cookies and similar technologies for:

  • Authentication
  • Session management
  • Performance analytics

Users may control cookies through browser settings.

12. Legal Compliance & Governing Law

This Privacy Policy is governed by and complies with:

  • Applicable transport, telematics, and data protection laws in Saudi Arabia

Jurisdiction shall lie within Saudi Arabia.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Legal or regulatory changes
  • Product or service enhancements
  • Operational requirements

Revisions will be posted on this page with an updated effective date. Continued use of the Services constitutes acceptance of the revised policy.

14. Contact Information

Prime Group Technologies LLP

Product: Prime Track - Fleet Telematics Platform

Email: info@primegrps.com

Website: https://www.primegrps.com